Cheeky Moo
Face painting for all occasions

Terms and Conditions

Booking our services

We recommend booking our services as far in advance as possible to avoid disappointment.

If you require a quote for any of our services, please get in touch and we will be happy to discuss your requirements. All bookings must be requested using our booking request form.

All our events have a set start and end time. We will arrive in advance of the start time to make sure that we are ready to start painting at the agreed time. We will stop painting at the agreed end time. If your event has a queue of people waiting to be painted and you did not book enough time there will be some disappointment. We suggest that you allow one hour of painting time for each ten people to be painted.

Deposits

After we have received the booking request form from you, we will confirm all the details by email. At this time we will also send an invoice to you for a deposit of at least 50% of the total cost of your booking. The booking request form allows you to choose the deposit that you wish to pay from 50-100%. Many corporate clients prefer to to pay 100% in advance, so that there is only one payment involved.

The booking will not be finalised and our services will not be reserved for you until the deposit payment has been received by us and cleared into our account. You can make your payment by bank transfer (BACS), cheque or cash. We recommend BACS payments as these are usually instant. If there is a delay in receiving your deposit payment we may no longer be available on the date that you requested.

Once your deposit has been received we will send a booking confirmation, with an invoice for the payment of the balance.

Last minute bookings (events less than 3 days in the future)

We can sometimes accommodate last-minute bookings. Where we accept a last-minute booking we will provide a regular invoice at the event, and full payment must be received before face painting commences.

We will still confirm the details of your booking in the usual way to remove the possibility for any misunderstanding.

Payment of balance

All balance payments are to be made at the latest in cash or cheque on the day of the event prior to the face painter setting up at your event. You are of course welcome to pay at any time in advance of this.

Booking alterations and cancellations

If you need to change or cancel your booking with less than 15 days notice we will do all we can to help, but your initial deposit will not be returned to you in the event of a cancellation.

If you provide us with more than 15 days notice of any alteration or cancellation, then we will try to accommodate any requests that you have, but if you need to cancel then we will return your initial deposit to you.

Please note that we can not guarantee to be able to accommodate alterations to the original booking. If an alteration results in an increased cost we may require a higher deposit to be paid. All the details about any alteration will be confirmed by email.

In any event, if you require something different (e.g. more or less faces to be painted, or different start / end times) to the original booking, this must be agreed by us before the event commences.

In the very unlikely event that we cancel your booking (e.g. due to ill health) we will provide as much notice as possible. We will also try to provide an alternative face painter to fulfil the booking. If we are unable to provide an alternative painter, or you choose not to accept the alternative, we will refund all monies that you have paid to us.